Northwind supplies water and electricity. OneCase gives every complaint, from any channel, one case that keeps its history from first contact to close.
Find Out More Open the agent deskComplaints are passed from one system to another, and every handover loses the history. OneCase opens one case from any channel and keeps it to the end.
See what it doesPhone, web form, email or the customer page: every contact opens the same kind of case.
Every step stays on the case, so the customer never has to explain twice.
Compares each bill with the meter reads and corrects estimates when a smart read exists.
Plain routing rules send the case to the team that can close it.
Every account in the prototype is synthetic, so click anything. Reset puts the demo back to the start.
