Scenarios
Levers
Two views of days to close. Plan method: per-case savings subtracted from today's 38.2 days. Backlog-aware: also lets days fall as the open backlog clears (history: +0.017 days per open case, r = 0.98).
Regulator score, next 12 months
Model: score = 5.316 − 0.069 × days to close
Open backlog
Complaints waiting at month end